What this tracks
This dataset measures monthly 911 call volumes and response performance metrics in Memphis.
Why it matters to you
When seconds count, this data shows whether emergency calls are being answered quickly enough. If Percent_Answered_in_20_sec is low in your area, you might choose to program the non-emergency police line into your phone. The Average_Total_Time (39.6 seconds in the sample) tells you how long callers typically wait before speaking to a dispatcher — critical information when reporting fires or medical emergencies.
How to read this data
Count_of_Calls — Total 911 calls received that month (e.g., 67,391 in the sample). Higher numbers may indicate busier periods for emergencies.
Percent_Abandoned — Calls disconnected before being answered (29.1% in the sample). High rates suggest system overload.
Average_Queue_Time — Seconds callers wait in queue (35.3 in sample). Compare this to the Total_Time_National_Goal of 10 seconds.
Try it yourself
Check the latest month’s Average_Total_Time at [data.memphistn.gov] to understand current 911 wait times in your neighborhood.